911 Call Center Partner Program

Calls about missing and sexually exploited children can become high profile events and have a devastating significant impact on a victim family, your community and your call center. This is why every 911 call involving a missing or sexually exploited child must be responded to according to best practices. To promote the adoption of these best practices, the National Center for Missing & Exploited Children^® has created the 911 Call Center Partner Program.

Complying with the requirements of this program shows a call center has incorporated best practices in its policies and training and made a commitment to follow these best practices.

Become a partner

To become a 911 Call Center Partner you must fulfill the following requirements:

Partners must complete a training for call center managers or directors provided by NCMEC in Alexandria, Va.; at national conferences; or within selected states. To satisfy this requirement the call center director or manager must attend the Missing Children Seminar for Chief Executives (CEO).

Partners much complete a formal training of all current 911 telecommunicators in your center. This training covers best practices when responding to calls regarding missing or sexually exploited children, as outlined in the ANSI approved standard. In order to satisfy this requirement, all Communications Center staff members must complete the Telecommunications Best Practices for Missing and Abducted Children training.

This free online course, developed and administered by the AMBER Alert Training and Technical Assistance Program, is designed for frontline telecommunicators or calltakers. Public Safety Communications Centers are encouraged to have their training supervisors attend the on-site Train-the-Trainer course prior to having frontline telecommunications staff members enroll in the online training.

Partners must formally adopt the ANSI approved Standard for Public Safety Telecommunicators when Responding to Calls of Missing, Abducted, and Sexually Exploited Children for the purpose of incorporating it in a policy and standard operating procedures establishing the requirements and processes for calls pertaining to missing, abducted and sexually exploited children.

Submit an application

Resources

911 Call Center Partner resources

Victim Impact Video: Colleen Nick 911 Call Center Partners Checklist for Public-Safety Telecommunicators When Responding to Calls Pertaining to Missing, Abducted, and Sexually Exploited Children NCIC Guide Project History State Implementation Guide Standard for Public Safety Telecommunicators when Responding to Calls of Missing, Abducted, and Sexually Exploited Children (ANS 1.101.2-2010) Standard for Public Safety Telecommunicators when Responding to Calls of Missing, Abducted, and Sexually Exploited Children (ANS 1.101.2-2010) (Spanish)

Train-the-Trainer course materials for those who have attended NCMEC's Train-the-Trainer Seminar

If you have completed the Train-the-Trainer course and would
like to receive course materials, please contact NCMEC
at 911@ncmec.org.

Free training opportunities from NCMEC and the AMBER Alert Training and Technical Assistance Program

Missing Children Seminar for Chief Executives (CEO) Telecommunications Best Practices for Missing and Abducted Children